Hidden Fees with Grocery Delivery or Curbside Pickup
Service Fees
Explanation
Most grocery delivery apps add a service fee, usually 5-10% of the total order value, for operational costs. For example, a $100 grocery bill might have a $7 service fee added at checkout.
Probability to Save
MediumWhy and How
Some platforms waive service fees for subscription members. Look for loyalty programs or ask customer service if they can waive the fee for first-time users.
Price Markups on Items
Explanation
Grocery delivery services often mark up item prices compared to in-store pricing, adding 10-30% to the total bill. For instance, a $5 in-store item might be listed as $6.50 online.
Probability to Save
LowWhy and How
These markups are standard for delivery services. Compare prices across platforms or use store-owned delivery services that guarantee in-store pricing.
Small Order Fees
Explanation
Orders below a certain threshold, often $35-$50, incur additional charges of $5-$10.
Probability to Save
HighWhy and How
Add non-perishable items to reach the minimum order value. Alternatively, contact customer service to see if they’ll waive the fee, particularly for first-time users.
Bagging or Packaging Fees
Explanation
Some services charge extra for grocery bags or special packaging for fragile or frozen items, typically $1-$3 per order.
Probability to Save
HighWhy and How
Request no bags or minimal packaging where possible. If charged without consent, contact support for a refund.
Priority Delivery Fees
Explanation
Choosing faster delivery windows incurs extra costs, ranging from $2-$10 depending on the time slot.
Probability to Save
HighWhy and How
Opt for standard delivery times to avoid these charges. If added accidentally, contact support to request a refund.
Membership or Subscription Fees
Explanation
Many grocery delivery platforms encourage users to subscribe to services like Instacart+ or Walmart+, charging $10-$15 per month. These memberships often renew automatically.
Probability to Save
HighWhy and How
Use free trials to avoid membership fees. Cancel promptly before renewal, and if charged, contact support for a refund within the grace period.
Tipping Requirements
Explanation
Although tipping is often optional, some platforms pre-select tip amounts or pressure users to add a tip at checkout.
Probability to Save
LowWhy and How
Tips are at the customer’s discretion, but be mindful of service industry norms. If charged a mandatory 'tip' unexpectedly, inquire with support for clarification or adjustment.