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Privacy Policy for 19pine

Effective Date: 23-08-2024

1. Introduction

This Privacy Policy explains how 19pine Private Limited(”19Pine”, “We”, “Us” or “Our”) collects, uses, and shares information about you when you use our Service. It applies to Your use of any online service location (e.g., website or mobile app) that posts a link to this Privacy Notice and all features, content, and other services that We own, control, and make available through such service location (collectively, the “Service”). It does not apply to our data collection activities offline or outside of our Service (unless otherwise stated below or at the time of collection). By using the Service, You agree to Our Terms of Service and consent to Our collection, use and disclosure practices, and other activities as described in this Privacy Notice.

2. Information Collection

2.1 Information You Provide Voluntarily.

We gather information that you choose to share with us when using our Service. This includes data provided during activities such as registering for an account, linking your email or shopping accounts, managing claims, updating your profile, subscribing to our communications (including emails, text messages, or social media alerts), entering contests, surveys, or other promotional activities (“Promotions”), engaging with us on third-party social media platforms, contacting our support team, applying for employment, or any other interactions you have with us through the Service. The types of information we may collect include Personal Data. “Personal Data” refers to any information that can identify you, either on its own or when combined with other data, such as your full name, email address, postal code, billing and shipping addresses, phone number, and payment details. Once Personal Data has been “de-identified,” meaning it no longer identifies you as an individual, it will not be governed by this Privacy Policy. We and our partners (as defined below) may handle this de-identified data as non-Personal Data and use it without any obligations to you, unless restricted by law.

2.2 Information Collected Automatically.

We and our service partners collect certain data automatically whenever you interact with our Service (“Usage Data”). This Usage Data may include details such as your IP address, device identifiers, advertising ID, browser type, operating system, hardware characteristics, and data regarding your usage of our Service, such as the duration of your visit and how you navigated to our Service. Unless required by law, we do not consider Usage Data to be Personal Data. However, if we combine Usage Data with your Personal Data, we will treat the combined information as Personal Data according to this Privacy Policy. Our methods for collecting Usage Data automatically may include:

  • Log Data: We record information about your interactions with our Service, including your IP address, browser type, Internet service provider, referring and exit pages, operating system, date and time stamps, and related information in log files.
  • Cookies and Tracking Technologies: We may employ cookies, web beacons (also known as “tracking pixels”), embedded scripts, in-app tracking, and other technologies (“Tracking Technologies”) to gather information about your interactions with our Service and emails, including your browsing habits and purchase history.
  • Cookies: Cookies are small text files stored on your device that facilitate navigation and enhance your experience on our Service. Session cookies are temporary and expire when you close your browser, while tracking cookies remain on your device for a longer period. Blocking or removing cookies may impact the functionality of our Service.
  • Web Beacons: Web beacons, also known as “clear gifs” or “Internet tags,” are tiny images embedded in web pages or emails. They help us count visitors, track user behavior, and monitor the visibility of certain content.
  • Embedded Scripts: Embedded scripts are small pieces of code temporarily downloaded to your device that collect information about your interactions with our Service. These scripts are active only during your session and are removed or deactivated afterward. We are informing you about these Tracking Technologies and your options for managing them, as detailed in Sections 6 and 7, to ensure that you are fully aware of and consent to their use.

3. Utilization of Collected Information

We may utilize the information collected about you for a variety of purposes, including, but not limited to:

  • Administering and managing your online accounts, including handling orders, receipts, claims, and returns, as your authorized agent.
  • Enhancing and optimizing your online experience.
  • Processing your registration for our Service, and verifying the validity and activity status of your email addresses and shopping accounts.
  • Reviewing your purchase history, initiating and processing claims on your behalf, and facilitating communications with you and relevant third parties regarding those claims.
  • Addressing your inquiries, feedback, and requests, and providing customer support services.
  • Sending you technical notifications, updates, security alerts, administrative communications, and informing you of changes to our policies, at our discretion.
  • Communicating with you about products, services, offers, promotions, newsletters, rewards, and events, and providing you with information that we believe may be of interest to you (please refer to the “Your Choices” section below for managing these communications).
  • Enhancing our Service and other 19Pine websites, as well as improving our marketing efforts, products, and services.
  • Analyzing which areas and features of our Service are most popular, evaluating the effectiveness of campaigns, customizing our communications with you, and determining whether emails have been opened and links within them clicked.
  • Tailoring your online experience by providing advertisements, content, or features that align with your profile and interests.
  • Processing and distributing entries and rewards for promotions.
  • Integrating or combining your information with data obtained from other sources to better understand your needs and provide you with enhanced services.
  • Conducting research and analysis, including focus groups and surveys, concerning our Service, products, and other 19Pine websites.
  • Detecting and preventing fraudulent activities and safeguarding against potential threats.
  • Executing any other purposes disclosed in this Privacy Notice, at the time your Personal Information is provided, or for purposes consistent with the collection of such information.

4. Disclosure and Sharing of Collected Information

Our agents, vendors, consultants, and other service providers (collectively referred to as “Service Providers”) may be granted access to your information, including, without limitation, Personal Information and Usage Information, in the course of their work on our behalf. These Service Providers are contractually restricted from using your Personal Information for any purpose other than the services they provide to us. We may also share your information with our Service Providers under the following circumstances:

  • To the fullest extent permitted by applicable law, in response to (i) subpoenas or other legal processes, or if, in our good faith belief, such disclosure is required or permitted by law; (ii) at the request of governmental authorities conducting investigations.
  • To enforce our Terms of Service or other policies governing our Service.
  • If we believe that your actions are in violation of our user agreements or policies, or to protect the rights, property, safety, life, health, and security of our company or any third party.
  • To the fullest extent permitted by applicable law, we may also utilize IP addresses, mobile device identifiers, or any other information collected to identify users, and may do so in cooperation with copyright holders, internet service providers, wireless service providers, or law enforcement agencies, at our discretion. Such disclosures may occur without prior notice to you.
  • With our affiliates, for internal business purposes.
  • In connection with, or during negotiations of, any proposed or actual merger, acquisition, sale (including liquidation, realization, foreclosure, or repossession), lease, amalgamation, or any other form of transfer, conveyance, or disposal of all or any portion of 19Pine’s assets, or as part of our bankruptcy, reorganization, insolvency, receivership, or an assignment for the benefit of creditors. By using our Service, you expressly consent to the use and/or transfer of the aforementioned information in relation to any such proceedings.
  • For any purpose disclosed elsewhere in this Privacy Notice, or at the time your Personal Information is collected.
  • With your explicit consent or upon your direction.

5. Your California Privacy Rights

California Civil Code Section 1798.83 allows residents of California to request specific information regarding how their personal information is shared with third parties and, in certain instances, with affiliates for those entities’ direct marketing purposes. According to this law, businesses must either provide California customers with the requested information or offer them the choice to opt in or out of such information sharing. From time to time, we may choose to share certain information we collect about you through the Service with third parties for their direct marketing purposes. If you are a California resident, you have the right to opt out of this type of sharing in the future by contacting us here. When submitting a request, please include “California Privacy Rights Request” as the first line of your description, along with your name, street address, city, state, and zip code. Please be aware that we are only obligated to respond to one request per customer each year, and we are not required to respond to requests submitted through means other than the specified email address (support@19pine.ai).

6. Data Protection

We implement robust security measures to protect your data, including encryption. We take reasonable measures to help protect information about You from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Nevertheless, transmission via the Internet is not completely secure and 19Pine cannot guarantee the security of Your information collected through Our Service.

7. International Transfer

19Pine is based in the United States and the information We collect is governed by United States law. If You are using the Service from outside the United States, please be aware that information collected through the Service will be transferred to, processed, stored, and used in the United States. Data protection laws in the United States may be different from those of Your country of residence. Your use of the Service or providing Us with any information therefore constitutes Your consent to the transfer to and from, processing, usage, sharing and storage of Your information, including Personal Information, in the United States as set forth in this Privacy Notice.

8. User Rights

You have the right to access, correct, or delete your personal information maintained by us. Please contact us if you wish to exercise these rights.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Service prior to the change becoming effective.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@19pine.ai.