So, you're ready to cancel Microsoft 365. Maybe the annual fee snuck up on you, or you're just not using Word and Excel enough to justify the cost. It happens. Microsoft 365, which started as Office 365 back in 2011, bundles classic apps with OneDrive cloud storage. It's useful, until it's not. With plans ranging from $6.99 to $99.99, you can save up to $100 a year by canceling. This guide covers canceling on desktop, iOS, and Android. After all, not everyone needs 1 TB of storage just to argue with their colleagues about whether Teams is better than Slack.
How to Cancel Microsoft 365 (OneDrive) on iPhone (iOS)
If you subscribed to Microsoft 365 through the App Store, you have to cancel it through Apple. Microsoft can't cancel it for you, which is a common point of confusion.
1 Open the Settings App
Find and tap the gray gear icon on your home screen to open your iPhone's Settings.
2 Access Your Apple ID
Tap on your name and profile picture at the very top of the Settings menu. This takes you to your Apple ID, iCloud, and subscription settings.
3 Navigate to Subscriptions
On the Apple ID screen, tap on Subscriptions. You'll see a list of all your active and expired subscriptions linked to your Apple account.
4 Find and Select Microsoft 365
Scroll through the list until you find your Microsoft 365 or OneDrive subscription. Tap on it to open the details page.
5 Cancel the Subscription
Tap the red Cancel Subscription button at the bottom of the screen. You'll need to confirm your choice. Your subscription will remain active until the end of the current billing period.
How to Cancel Microsoft 365 (OneDrive) on Android
Canceling on Android is straightforward if you subscribed via the Play Store. If you don't see it listed here, you likely subscribed directly on the Microsoft website.
1 Open the Google Play Store
Launch the Google Play Store app on your Android device. It's the icon that looks like a colorful sideways triangle.
2 Go to Your Profile
Tap on your profile icon or initial in the top-right corner of the screen.
3 Select Payments & Subscriptions
From the menu that appears, tap on Payments & subscriptions. This is where Google manages all your recurring charges.
4 Open Subscriptions
In the next menu, tap on Subscriptions to see a list of all services you're subscribed to through Google Play.
5 Find and Cancel Microsoft 365
Locate the Microsoft 365 subscription in the list and tap on it. Then, tap Cancel subscription and follow the on-screen instructions to confirm.
How to Cancel Microsoft 365 (OneDrive) on Desktop or Laptop
This is the most common and direct way to cancel, especially if you signed up on a computer. Honestly, I had to click through two different screens asking me to stay before it finally let me cancel.
1 Go to the Microsoft Services Page
Open your web browser and navigate to the Microsoft account services page. This is the central hub for all your Microsoft subscriptions.
2 Sign In to Your Account
Sign in with the Microsoft account you used to purchase the subscription. Make sure it's the right one, as many people have multiple accounts (one for work, one for personal use).
3 Locate Your Subscription
Find your Microsoft 365 subscription on the page. It should be listed clearly with details about your plan and next billing date.
4 Manage Your Subscription
Click on Manage next to your subscription details. This will take you to a new page with more options.
5 Turn Off Recurring Billing
Microsoft's process is often framed as 'turning off recurring billing'. Click Cancel subscription or Turn off recurring billing. You may be offered a discount to stay, just proceed with the cancellation. Follow the final prompts to confirm.
Cancel Microsoft 365 by Contacting Support
If you're stuck in a loop or have a unique billing issue, contacting support is your best bet.
- Go to the Microsoft Contact Us page.
- Describe your issue (e.g., 'cancel subscription').
- The virtual agent will try to help. Keep asking to 'talk to a person' to get options for live chat or a callback.
Be prepared for a wait. This method is not faster than doing it yourself online, but it's necessary for problems like being billed on a closed account.
Before You Cancel: What You Should Know
What happens to my files in OneDrive? After your subscription ends, your cloud storage is reduced to the free 5GB limit. If you're using more than 5GB, your files become read-only. You can view and download them for a limited time, but you can't upload new ones. Eventually, Microsoft will delete files to bring you under the limit. Download your important files before you cancel.
Can I get a refund? Generally, no. Microsoft does not offer prorated refunds for monthly subscriptions. For annual subscriptions, you may be eligible for a refund if you cancel within 30 days of the initial purchase or the most recent renewal.
Can I pause my subscription? No, Microsoft does not offer an option to pause a Microsoft 365 subscription. You can only turn off recurring billing to let it expire at the end of the current term.
Having Trouble Cancelling Your Microsoft 365 (OneDrive) Subscription?
It can be frustrating when cancellation doesn't work. Here are a few things to try:
- Check where you subscribed: If you can't find the subscription on your Microsoft account, you probably bought it through Apple's App Store or the Google Play Store. You must cancel it there.
- Use a computer: Some users report that the cancellation options are easier to find and use on a desktop browser compared to mobile.
- Try an incognito window: Log in to your Microsoft account using an incognito or private browser window. This can sometimes resolve issues caused by browser cache.
- Wrong account? Double-check that you are logged into the exact Microsoft account associated with the subscription. It's a common mistake.
- Contact support directly: If all else fails, use the 'Contact Us' page to get help from a support agent. They can manually cancel it if there's a technical glitch.
Subscription Plans and Pricing (2025)
| Plan | Price (USD) | Details |
|---|---|---|
| Microsoft 365 Basic | $1.99/month or $19.99/year | Includes 100 GB of OneDrive cloud storage, ad-free Outlook web and mobile email, and access to web and mobile versions of Word, Excel, and PowerPoint. |
| Microsoft 365 Personal | $6.99/month or $69.99/year | Includes 1 TB of OneDrive cloud storage, premium desktop versions of Office apps (Word, Excel, PowerPoint, Outlook) for 1 person, and ad-free Outlook. |
| Microsoft 365 Family | $9.99/month or $99.99/year | Includes up to 6 TB of OneDrive cloud storage (1 TB per person), premium desktop Office apps for up to 6 people, and advanced family safety features. |
How Pine AI Can Help You Cancel Your Microsoft 365 (OneDrive) Subscription
Tired of navigating confusing menus? Let Pine AI handle it. We can securely cancel your Microsoft 365 subscription for you in just a few clicks. Save time, avoid unwanted charges, and get peace of mind. It's fast, easy, and completely free.
Frequently Asked Questions about Microsoft 365 (OneDrive)
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Rachel Adams
Technology & Software Editor
Rachel Adams is the Lead Tech & App writer at Pine AI, where she decodes the complexities of the digital software landscape. With over eight years of experience as a software reviewer and tech journalist, her work focuses on the security, usability, and subscription models of popular apps and SaaS platforms. Rachel's insights empower consumers to make informed decisions, avoid predatory billing, and select software that genuinely adds value.
