How to Contact Viasat Customer Service: Phone, Email, Chat & App Help
Viasat is a leading satellite internet provider offering reliable connectivity across rural and urban areas. Whether you're experiencing service disruptions, have billing questions, or need help with your account, Viasat’s customer support team is available to assist you. This comprehensive guide will show you how to quickly and effectively contact Viasat customer service.
Customer Service Contact Methods
Viasat provides multiple ways for customers to get support. Below, we’ll break down each method so you can choose the best option for your needs.
Phone Numbers
For immediate assistance, calling is often the quickest way to get help. Below are the primary Viasat customer service phone numbers, their purposes, and availability.
| Purpose | Phone Number | Availability |
|---|---|---|
| General Customer Support | 1-855-463-9333 | 24/7 |
| New Customer Inquiries | 1-844-702-3199 | Monday–Friday: 7 AM–9 PM (CT) |
| Spanish-Language Support | 1-888-272-7203 | Monday–Friday: 7 AM–9 PM (CT) |
| Business Support | 1-855-313-4111 | Monday–Friday: 8 AM–8 PM (CT) |
Emails
At this time, Viasat does not encourage customer support inquiries via email. For faster service, customers are advised to use the phone, live chat, or in-app support.
Website Chatbot
Viasat's website offers a chatbot for quick assistance with common issues. Here's what you need to know about this feature:
- Availability: 24/7
- Features: The chatbot can help with account information, troubleshooting, bill payments, and more.
- Escalation: If your issue requires further assistance, the chatbot can connect you to a live customer service agent.
How to Access:
- Visit the Viasat Support Page.
- Click on the chat icon in the lower-right corner.
- Type your query to begin.
In-App Support
The Viasat mobile app provides a convenient way to manage your account and contact support. Follow these steps to access in-app help:
- Download the Viasat Internet App from the App Store or Google Play.
- Log in with your account credentials.
- Tap on the Support or Help section.
- Choose your issue or start a chat with support.
The app is particularly useful for troubleshooting, checking data usage, and managing account settings.
Response Time Expectations
Here’s how long you can expect to wait for a response based on your chosen support channel:
| Support Channel | Estimated Response Time |
|---|---|
| Phone | Immediate or 5–10 minutes during peak hours |
| Chat (Website) | Less than 5 minutes |
| In-App Support | Less than 10 minutes |
| Not applicable (email support is not available) |
Tips for Getting Help Faster
To save time and get the support you need quickly, consider these tips:
- Call During Off-Peak Hours: Avoid peak times (typically early evening) to minimize hold times. Calling early in the morning is often best.
- Have Your Account Information Ready: Before contacting support, gather essential details like your account number, billing information, or service address.
- Use the Chatbot for Basic Issues: For simple tasks like making payments or checking account details, the chatbot can save time.
- Try Self-Service Options: The Viasat app and website offer a range of self-service tools for troubleshooting and managing your account.
Common Issues Customers Ask About
Here are some common issues that Viasat customers frequently contact support about:
- Internet service outages or slow speeds
- Billing discrepancies or payment issues
- Equipment troubleshooting and replacements
- Data usage inquiries
- Account updates or cancellations
Helpful Links
For additional resources, check out these official Viasat support pages:
By following the steps outlined in this guide, you can get the help you need from Viasat’s customer service team quickly and efficiently. Whether you prefer to call, chat, or use the app, Viasat offers multiple support channels to address your concerns.
