Peloton

# How to Contact Peloton Customer Service: Phone, Email, Chat & App Help

Peloton offers a range of fitness products, including bikes, treadmills, and a subscription service for on-demand fitness classes. If you’ve encountered an issue—whether it’s related to billing, equipment setup, troubleshooting, or account management—Peloton’s customer service team is here to help. This guide outlines all the ways you can contact Peloton's customer support to resolve your issue quickly and efficiently.

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## Customer Service Contact Methods

Peloton provides multiple ways to get in touch with their customer service team. Below, you'll find all the available contact options, their purposes, and how to use them effectively.

### Phone Numbers

You can call Peloton’s customer service for immediate assistance. Here’s the relevant information:

| **Phone Number**       | **Purpose**                   | **Hours of Operation**                |
|-------------------------|-------------------------------|----------------------------------------|
| 1-866-679-9129         | General customer support      | Monday–Sunday: 9 AM – 9 PM ET         |
| 1-866-441-4504         | Delivery & setup inquiries    | Monday–Sunday: 9 AM – 9 PM ET         |

When calling, be prepared to provide your order number, account details, or product serial number for faster service.

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### Emails

Peloton does not prioritize email support and encourages customers to use phone or chat for faster resolutions. However, if you prefer email communication, you can use the following:

| **Email Address**              | **Purpose**                      |
|--------------------------------|----------------------------------|
| support@onepeloton.com         | General inquiries or issues      |
| sales@onepeloton.com           | Pre-sales questions              |

Expect a response within 24–48 hours for email inquiries.

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### Website Chatbot

Peloton’s website features a chatbot that can assist with common issues such as:

- Account troubleshooting
- Billing questions
- Delivery and setup status
- Subscription management

#### How to Use the Website Chatbot:
1. Visit [Peloton’s Support Page](https://support.onepeloton.com).
2. Click the chat icon in the bottom-right corner.
3. Type your question or select from the available options.
4. If the chatbot cannot resolve your issue, it can escalate the conversation to a human agent.

The chatbot is available 24/7, but human agent support is typically available during standard business hours (9 AM – 9 PM ET).

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### In-App Support

The Peloton app also provides a convenient way to contact customer service. Follow these steps:

1. Open the **Peloton app** on your mobile device.
2. Tap the **Profile** tab.
3. Navigate to **Settings** > **Help**.
4. Choose from the available support options (chat, FAQs, or call).

The in-app support feature is ideal for quick troubleshooting and account-related issues.

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## Response Time Expectations

Here’s how long you can expect to wait based on your chosen contact method:

| **Contact Method** | **Expected Response Time**       |
|---------------------|----------------------------------|
| Phone              | Immediate or within 5 minutes    |
| Chat (Website/App) | Immediate or within 5–10 minutes |
| Email              | 24–48 hours                     |
| In-App Support     | Immediate for chat options       |

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## Tips for Getting Help Faster

To minimize wait times and resolve your issue quickly, follow these tips:

- **Call During Off-Peak Hours**: Early mornings or late evenings often have shorter wait times.
- **Use Chat for Simple Issues**: Chat support is faster for basic inquiries and troubleshooting.
- **Have Your Information Ready**: Keep your order number, subscription details, and product serial number handy to expedite the process.

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## Common Issues Customers Ask About

Peloton customer service frequently assists with the following:

- Subscription management (cancelations, upgrades, or billing issues)
- Delivery delays or setup queries
- Equipment troubleshooting (e.g., connectivity or hardware issues)
- Warranty claims and returns
- Account access or password recovery

If your issue falls into one of these categories, be sure to check Peloton’s [Help Center](https://support.onepeloton.com) for self-service guides before contacting support.

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## Helpful Links

Here are some official Peloton resources to help you get started:

- [Peloton Support Page](https://support.onepeloton.com)
- [Peloton Contact Us Page](https://www.onepeloton.com/contact)
- [Peloton Mobile App (iOS)](https://apps.apple.com/us/app/peloton/id792750948)
- [Peloton Mobile App (Android)](https://play.google.com/store/apps/details?id=com.onepeloton.callisto)

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By using the contact methods and tips outlined above, you’ll be able to get in touch with Peloton customer service and resolve your issue quickly!