LA Times

# How to Contact LA Times Customer Service: Phone, Email, Chat & App Help

The LA Times is one of the most prominent newspapers in the United States, delivering top-notch journalism and news coverage. Whether you’re a subscriber, advertiser, or just a curious reader, there may come a time when you need to contact their customer service. Common reasons include resolving billing issues, managing subscriptions, or troubleshooting delivery problems. This guide will help you quickly find the best way to get in touch with the LA Times’ customer support team.

---

## Customer Service Contact Methods

There are several ways to reach out to the LA Times for assistance, including phone support, email, live chat, and the mobile app. Below is a breakdown of each method with the relevant details to save you time.

### Phone Numbers

Speaking directly to a customer service representative is often the fastest way to resolve an issue. Here are the phone numbers you can use:

| **Department**                  | **Phone Number**       | **Hours of Operation**                  |
|----------------------------------|------------------------|------------------------------------------|
| Subscription Support             | 1-800-252-9141        | Mon–Fri: 7:00 AM–5:00 PM (PT)          |
| Delivery Issues                  | 1-800-252-9141        | Sat–Sun: 7:00 AM–10:30 AM (PT)         |
| Advertising Inquiries            | 1-213-237-5000        | Mon–Fri: 8:00 AM–5:00 PM (PT)          |
| General Customer Service         | 1-844-681-6006        | Mon–Fri: 7:00 AM–5:00 PM (PT)          |

Make sure to call during business hours to avoid unnecessary delays.

### Emails

While the LA Times primarily encourages phone or chat support, you can also reach out via email for specific needs. Here’s a list of relevant email addresses:

| **Purpose**                      | **Email Address**                  |
|----------------------------------|------------------------------------|
| General Customer Support         | customer.service@latimes.com       |
| Digital Subscription Issues      | digitalsupport@latimes.com         |
| Advertising Inquiries            | adsupport@latimes.com              |

If your request is urgent, it’s better to use phone or chat support, as email responses may take longer.

### Website Chatbot

The LA Times website offers a chatbot feature that’s available 24/7. It’s an excellent option for quick fixes or common issues such as:

- Resetting your password
- Updating billing information
- Managing subscription preferences

To access the chatbot:
1. Visit the [LA Times Customer Service Page](https://www.latimes.com/help).
2. Look for the chat icon in the bottom-right corner of the screen.
3. Click the icon to start a conversation with the bot. If needed, you can request to escalate the issue to a live agent.

### In-App Support

If you use the LA Times mobile app, you can access customer support directly from the app. Here’s how:

1. Open the LA Times app on your device.
2. Navigate to the "Settings" or "Help" section.
3. Select "Contact Support" to view available options (chat, email, or phone).

Using the app is a convenient way to get help without leaving the platform.

---

## Response Time Expectations

Here’s what you can expect in terms of response times depending on the contact method you choose:

| **Contact Method**  | **Estimated Response Time**          |
|----------------------|--------------------------------------|
| Phone               | Immediate (during business hours)   |
| Email               | 1–3 business days                   |
| Website Chatbot     | Instant for common issues           |
| In-App Support      | Depends on the method chosen        |

For urgent matters, phone support or live chat is recommended.

---

## Tips for Getting Help Faster

Follow these tips to minimize wait times and resolve your issue quickly:

- **Call during off-peak hours:** Early mornings or mid-afternoon tend to have shorter wait times.
- **Use the chatbot for simple issues:** For tasks like subscription changes or password resets, the chatbot is quicker than waiting for an agent.
- **Prepare your account information:** Having details like your subscription number or billing information handy will speed up the process.

---

## Common Issues Customers Ask About

Here are some of the most common reasons people contact LA Times customer service:

- Subscription cancellations or changes
- Missing or late newspaper deliveries
- Billing discrepancies or refunds
- Accessing digital content or troubleshooting the app
- Advertising inquiries

If your issue matches any of the above, check the [LA Times Help Center](https://www.latimes.com/help) for self-service solutions.

---

## Helpful Links

Here are some official resources to assist you further:

- [LA Times Customer Service Page](https://www.latimes.com/help)
- [Subscription Management Portal](https://membership.latimes.com/)
- [LA Times Mobile App](https://www.latimes.com/services/mobile-apps)

---

By following this guide, you’ll be able to quickly connect with the LA Times customer service team and resolve your issue efficiently. Whether you prefer phone support, email, or the convenience of the chatbot, the LA Times offers multiple options to meet your needs.