How to Contact EveryPlate Customer Service: Phone, Email, Chat & App Help
If you're an EveryPlate subscriber looking for assistance with billing, delivery issues, meal preferences, or account management, knowing how to reach customer support is essential. This guide provides a comprehensive overview of all the ways you can contact EveryPlate’s customer service team, ensuring you get help quickly and efficiently.
Customer Service Contact Methods
Phone Numbers
Calling EveryPlate’s customer service is one of the fastest ways to resolve issues. Below are the details:
| Phone Number | Purpose | Hours (EST) |
|---|---|---|
| 1-844-285-9454 | General support (billing, delivery, etc.) | Monday - Friday: 9 AM - 6 PM |
| Saturday - Sunday: 11 AM - 6 PM |
Tip: Calling during off-peak hours (early morning or mid-afternoon) can reduce wait times.
Emails
While EveryPlate primarily encourages customers to use their phone or chat support, you can also reach out via email for non-urgent inquiries.
| Email Address | Purpose |
|---|---|
| support@everyplate.com | General inquiries and account help |
Note: Response times for email may take up to 24-48 hours. For urgent matters, it’s recommended to use the phone or live chat options.
Website Chatbot
EveryPlate offers a chatbot on their official website, which can assist with a variety of common issues such as:
- Updating your delivery address
- Canceling or pausing your subscription
- Tracking your order
You can access the chatbot by:
- Visiting the EveryPlate website.
- Clicking the “Help” button in the bottom-right corner of the homepage.
If the chatbot cannot resolve your issue, it will escalate your request to a live agent during operating hours.
In-App Support
If you’re using the EveryPlate mobile app, contacting support is just a few taps away. Here’s how:
- Open the EveryPlate app on your device.
- Navigate to the Help Center or Support section in the menu.
- Choose your issue from the list or select the option to chat with a representative.
Using the app for support is especially useful for account-specific issues like updating preferences or checking your subscription status.
Response Time Expectations
Different contact methods have varying response times. Here’s what you can expect:
| Contact Method | Expected Response Time |
|---|---|
| Phone | Immediate or within 5-10 minutes |
| Chatbot/Live Chat | Immediate for chatbot; up to 10 minutes for live agent |
| 24-48 hours | |
| In-App Support | Immediate for chatbot; up to 10 minutes for live agent |
Tips for Getting Help Faster
To ensure you get assistance quickly, follow these tips:
- Call During Off-Peak Hours: Avoid peak times (lunchtime or early evening) to reduce wait times.
- Prepare Your Information: Have your account details, order number, or subscription information ready to expedite the process.
- Use Chat for Quick Fixes: For simple issues like updating your delivery address or skipping a week, the chatbot or live chat is usually the fastest option.
Common Issues Customers Ask About
Here are some common topics EveryPlate’s customer service can help with:
- How to pause or cancel your subscription
- Billing discrepancies or refund requests
- Delivery delays or missing items
- Updating payment methods or delivery addresses
- Managing dietary preferences or meal selections
Helpful Links
For additional support, check out these official EveryPlate resources:
By using the contact methods and tips in this guide, you can quickly and efficiently resolve any issues with your EveryPlate subscription. Whether you prefer phone support, chat, or email, EveryPlate’s customer service team is ready to help you enjoy a seamless meal delivery experience.
