How to Contact Curology Customer Service: Phone, Email, Chat & App Help

Curology is a popular skincare service that provides customized treatments for acne, anti-aging, and other skin concerns. If you’re a Curology customer and need assistance with billing, account management, shipping issues, or prescription concerns, contacting their customer service team is essential. This guide will walk you through all the available ways to get in touch with Curology’s support team quickly and easily.

Customer Service Contact Methods

Curology offers several ways to reach their support team. Below, we’ve detailed all the available contact options, including phone, email, chatbot, and in-app support.

Phone Numbers

At this time, Curology does not provide direct phone support for general customer inquiries. Most customer service requests are handled through email or in-app communication. If phone support becomes available, details will typically be updated on their official help page.

Emails

While Curology does not encourage phone calls, email is one of the primary ways to contact their customer support team. Here’s how you can reach them:

Email Address	Purpose	Response Time
support@curology.com	General inquiries, account issues, billing	1-2 business days

Note: Be sure to include your account email and a detailed description of your issue when contacting via email to expedite the process.

Website Chatbot

Curology’s website features a helpful chatbot that can address many common issues, such as:

Tracking orders
Updating payment details
Resetting your password
Canceling your subscription

If the chatbot cannot resolve your issue, it can escalate your request to a human agent. To use the chatbot:

Visit Curology's Help Center.
Click on the chat icon in the bottom-right corner.
Follow the prompts to describe your issue.

The chatbot is available 24/7, but human support is limited to business hours (Monday–Friday).

In-App Support

The Curology app offers a convenient way to contact customer service directly. Follow these steps to get help through the app:

Open the Curology app on your smartphone.
Tap the Profile Icon in the bottom navigation bar.
Select Help or Support.
Fill out the contact form or use the in-app chat to describe your issue.

In-app support is especially useful for troubleshooting account-specific problems or technical glitches.

Response Time Expectations

Here’s what you can expect in terms of response times for each contact method:

Method	Typical Response Time
Email	1-2 business days
Chatbot	Instant for automated responses
Chat (Human)	Within business hours (1-4 hours)
In-App Support	24-48 hours

For the fastest assistance, consider starting with the chatbot or using in-app support.

Tips for Getting Help Faster

To ensure you get the help you need as quickly as possible, consider these tips:

Use the Chatbot First: Many issues can be resolved instantly without waiting for human assistance.
Provide Detailed Information: When contacting support, include your account email, order number, and a clear description of your problem.
Contact During Business Hours: If your issue requires human assistance, contacting customer support during business hours (Monday–Friday) may result in faster responses.
Check the Help Center: Curology’s Help Center has a wealth of information and FAQs that might solve your problem without needing to contact support.

Common Issues Customers Ask About

Here are some common topics Curology customers often need help with:

Updating or canceling subscriptions
Managing billing or payment issues
Tracking orders and shipping delays
Troubleshooting login problems
Reporting adverse reactions to products
Updating prescription details

If your issue relates to one of these topics, you may find a quick solution by visiting Curology’s Help Center.

Helpful Links

Here are some official resources to help you get the assistance you need:

By following these steps and utilizing the tools available, you can quickly and efficiently resolve any issues with your Curology account or service. For further assistance, don’t hesitate to reach out to their customer support team!