How to Contact Chicago Tribune Customer Service: Phone, Email, Chat & App Help

If you’re a Chicago Tribune subscriber or reader, you might need to get in touch with their customer service for a variety of reasons. Whether it’s resolving billing issues, managing your subscription, reporting delivery problems, or seeking technical support, this guide will help you quickly find the best way to contact them. Read on for a detailed breakdown of all available customer service options, response times, and tips for getting help faster.

Customer Service Contact Methods

Here’s a comprehensive guide to all the ways you can contact Chicago Tribune customer service.

Phone Numbers

The quickest way to resolve urgent issues is by calling their customer service team. Below is a list of the most relevant phone numbers:

Department	Phone Number	Hours (CST)
General Customer Support	1-800-874-2863	Mon-Fri: 7:00 AM - 5:00 PM
		Sat-Sun: 7:00 AM - Noon
Missed Delivery Reporting	1-312-546-7900	Mon-Sun: 7:00 AM - 11:00 AM

Note: Be prepared to provide your subscription details or account number for faster assistance.

Emails

For non-urgent inquiries or detailed requests, you can reach out via email. However, note that email responses might take longer compared to other methods.

Purpose	Email Address
General Support	customerservice@chicagotribune.com
Billing/Subscription Issues	billing@chicagotribune.com

If your issue is time-sensitive, consider using phone or chat support instead of email.

Website Chatbot

The Chicago Tribune website offers a chatbot feature to help with basic inquiries and account management. Here’s how to use it:

Visit the Chicago Tribune Help Center on their website.
Look for the chat icon in the bottom-right corner of the screen.
Start a conversation by selecting your issue from the provided options.

The chatbot can assist with common topics like missed deliveries, subscription updates, or account login issues. If needed, it can escalate your request to a human representative.

In-App Support

If you’re using the Chicago Tribune mobile app, you can access customer support directly within the app. Follow these steps:

Open the Chicago Tribune app on your mobile device.
Navigate to the Settings or Help section.
Select the option to contact customer service, which may include chat or email support.

This option is particularly convenient for managing your account or reporting technical issues while using the app.

Response Time Expectations

Here’s an overview of estimated response times based on the contact method you choose:

Contact Method	Expected Response Time
Phone Support	Immediate or within a few minutes
Chatbot	Immediate
Email	24-48 hours
In-App Support	24-48 hours

To minimize wait times, try contacting customer service during non-peak hours (early mornings or late evenings).

Tips for Getting Help Faster

Follow these tips to resolve your issue as quickly as possible:

Use the Phone for Urgent Matters: Call customer support for issues like missed deliveries or subscription cancellations.
Prepare Your Information: Have your account number, subscription details, or order confirmation handy to expedite the process.
Try Chat for Quick Fixes: The chatbot is a great option for simple issues like resetting your password or updating delivery preferences.
Contact During Off-Peak Hours: Avoid long wait times by reaching out early in the morning or late at night.

Common Issues Customers Ask About

Here are some of the most common reasons people contact Chicago Tribune customer service:

Reporting missed or late newspaper deliveries.
Updating billing information or payment methods.
Canceling or pausing a subscription.
Resolving login or account access issues.
General inquiries about subscription plans or pricing.

If your issue isn’t listed here, consider visiting their Help Center for additional resources.

Helpful Links

Below are some official resources to help you get in touch with Chicago Tribune customer service or manage your subscription:

By following this guide, you can easily navigate the various customer service options offered by the Chicago Tribune and resolve your issue quickly. Whether you prefer phone, email, or chat support, there’s a convenient solution for your needs.