Our story began with a frustrating experience disputing a credit card transaction with Bank of America. After enduring 30 minutes on hold, I finally connected with a human, only to be disconnected due to a technical glitch. The entire ordeal took 1.5 hours to resolve a mere $200 transaction.
And that was just one of many similar experiences. Whether it was calling Morgan Stanley to sell shares, negotiating a bill with Xfinity, postponing an appeal with the Palo Alto traffic court, or explaining mistakes to the IRS, the frustration was the same. I often found myself contemplating if it was worth losing money just to avoid these exhausting customer service calls.
Despite advancements in customer service technology, businesses often still fail to resolve issues efficiently, like waiving a late fee or offering a discount for overpaid services due to conflict of interests, and it would never be fixed.
We believe Pine is the first step in revolutionizing customer service. Our goal is to be your dedicated assistant, tackling various business interactions. We are working on more features to fight corporate bureaucracy!